Self Storage Application Service Request Workflow

Introduction and background

For our client 10 Federal, which is a US-based company, our team had to work on a project known as Work Order. Work Order is aimed at self-storage facility operators who are in need of an efficient and effective work order system. Work Order would help them manage their day to day orders as well as maintenance tasks they need to complete in order to run their self-storage facility business.

The project required us to build an SAAS-based system, meaning that it will be a web-based, on-demand software that runs on the provider’s servers. It has been designed in such a way that it will have three major deliverables in it. These deliverables include –

  • a super admin web application

An all-encompassing web application for the admin so that they can run Work Order smoothly and work on complaints as quickly as possible.

  • a client-side web application

A web application that can be accessed by the clients so that they can use Work Order effectively and manage all their tasks from one platform.

  • a client-side mobile application

A mobile application for the clients to use so Work Order can be easily accessed from anywhere, anytime.

Challenge

For this project, our main challenge was that we had to work on Work Order, keeping in mind the complex processes involved in maintenance related tasks within self-storage facilities.

On top of this, we had to design the architecture of the system based on microservices to support SaaS model. The complex processes, combined with SaaS model was challenging our aim of building a system that is fast, smooth, efficient and user-friendly. Our team had to take time and learn to fully understand the complexities of the self-storage facilities processes so that we could deliver a practical, sustainable solution.

Solution

Dot Net or .NET was used to develop the Work Order system, including the admin web application, the client-side web application, and the client-side mobile application. Dot Net is a software framework that is developed by Microsoft and is used to develop software that can run on Windows-based operating systems.

A SaaS based solution was our approach so that the client can sell the software to clients, and clients can access it with ease. All they would need is a browser and an internet connection for the web application, and a smartphone with an internet connection for the mobile application.

After our team successfully completed the project and provided solutions for Work Order, the system was equipped with the following features:

  • Management of maintenance works
  • Allocation of tasks to property managers
  • Subscription management, and more.

Now, with Work Order, self-storage facility operators can organize their tasks better, and improve their efficiency and productivity. Put simply, the system helps them to run their business operations better.

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